Receptionists

brown and black welcome bulletin board
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I often wonder what motivates people to become receptionists.  It is a vital job, they are the first person anyone sees and yet sometimes they are like the three headed Cerberus!

Before I go on, I have to say that I have come across some really good receptionists, but also some really dreadful ones.  It’s not too bad if you are in a hotel or at the HQ of an organisation.  It might be a bit troublesome, irritating, annoying, even laughable.  I was once treated so badly by a receptionist when going for a meeting that I gave up and dialled into the meeting from reception!  It caused hilarity in the meeting and made sure that I got in even though she was not interested in letting me go past!

However, when you are ill, vulnerable, unsure, in pain, scared – need I go on – basically, all the things you might be feeling when you access the NHS, the sort of treatment that might be an irritant in a hotel becomes nothing short of shameful!

I’ve been going to the chemotherapy unit and oncology outpatients for a year now, this week was the first time I was greeted by a smiling receptionist.

So here is my list of essentials if you are a receptionist in a care setting:

1. Smile

2. Remember that I don’t want to be here,  I don’t know what the process is, I don’t know my way around, I’m not feeling good

3. Look at me not the screen

4. Help me

Is this too much to ask?

 

2 thoughts on “Receptionists

  1. Hi Ruth, I was just searching NHS employers for a Job description and came across your blog for Flu. So sorry to hear your diagnosis, I worked with you in BDCT for a lot of years. I too was diagnosed with it in 2011, but thankfully my treatment was succefull. Sending best wished and hope you keep fighting

    Like

    1. Hello Amanda, how lovely to hear from you. I’m glad your diagnosis was more positive than mine. I’ve now retired and I’m enjoying life☺️.

      Like

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